Frequently Asked Questions
Everything you need to know about our minimalist backpacks and sustainable gear.
What materials are used in Ucon Acrobatics products?
We prioritize sustainability by using high-quality recycled materials, such as rPET from recycled plastic bottles, and eco-friendly finishes like silicone or PU coatings that are fluorocarbon-free.
How should I clean my Ucon Acrobatics backpack?
To maintain the integrity of the waterproof coatings, we recommend cleaning your bag with a soft cloth, lukewarm water, and mild soap. Avoid machine washing or dry cleaning.
How long does shipping take and how much does it cost?
We offer worldwide shipping. Delivery within the EU typically takes 2-5 business days, while international orders may take 5-10 business days. Shipping costs are calculated at checkout based on your location.
What is your return policy?
You can return any unused items in their original packaging within 14 days of receipt. Please visit our returns portal to generate a shipping label and initiate the process.
Are your products waterproof?
Most of our series, such as the Lotus and Stealth collections, are highly water-resistant due to their high-grade coatings and heat-sealed seams, keeping your belongings dry during rainy commutes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various local payment providers like Klarna and Giropay.